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Terms of Service

Last updated: 15 May 2026

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you (“Customer”, “you”) and Clazzy Tech Sdn Bhd (“Follow-up”, “we”, “us”) governing your access to and use of the Follow-up service, websites, and APIs (collectively, the “Service”). By creating an account or using the Service you agree to these Terms.

2. Account

You must provide accurate registration information and are responsible for all activity under your account. You must be at least 18 years old. Keep your credentials confidential and notify us promptly of any suspected unauthorised access.

3. Acceptable use

You agree not to:

  • send spam, unsolicited commercial email, or content that violates anti-spam laws (CAN-SPAM, PDPA, GDPR);
  • impersonate any person or misrepresent your affiliation with any entity;
  • upload content that infringes intellectual property, contains malware, or is unlawful;
  • reverse engineer, resell, or sub-licence the Service without our prior written consent;
  • use the Service to compete with us or to build a competing product;
  • circumvent any rate limit, credit deduction, security control, or usage restriction.

4. Credits and billing

The Service is metered in credits. Credits are purchased through pre-paid packs (Starter, Growth, Scale, Pro) priced in Malaysian Ringgit (MYR). Payments are processed by Stripe; we do not store full payment card numbers. Top-up purchases are final and non-refundable except where required by law. Unused credits do not expire while your account is active but are forfeit on account closure.

You authorise us to deduct credits per the published cost table (e.g. 1 credit per email sent, 3 per WhatsApp message, 2 per AI generation). The cost table may change with at least 14 days’ notice.

5. Customer data and content

You retain ownership of all data, files, documents, contacts, message content and other materials you or your team submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display and back up Customer Data solely to provide, maintain and improve the Service for you. You represent that you have all rights necessary to upload and process the Customer Data, including consent from recipients of automated communications.

6. Third-party integrations

The Service integrates with third-party platforms (Google Workspace, Microsoft 365, WhatsApp via Twilio, OpenAI, Stripe, MinIO/S3-compatible storage). Your use of those integrations is also subject to the third party’s terms. We are not responsible for outages, content moderation decisions, deliverability, or feature changes of third-party platforms.

7. Service availability

We strive to keep the Service available but do not guarantee uninterrupted operation. We may perform maintenance, modify features, or impose reasonable rate limits. Beta features are provided “as is” and may be withdrawn at any time.

8. Suspension and termination

We may suspend or terminate your account if you breach these Terms, fail to pay, use the Service to send unlawful content, or expose us to legal risk. You may close your account at any time. On termination, your right to access the Service ends; we will retain Customer Data for a reasonable period (typically 30 days) for export purposes, then delete it.

9. Confidentiality and security

Each party will protect the other’s Confidential Information with the same care it uses for its own, and not less than reasonable care. We implement industry-standard administrative, technical and physical safeguards (TLS in transit, encryption at rest, role-based access, audit logging).

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUT MAY BE INACCURATE; YOU MUST REVIEW OUTPUTS BEFORE RELYING ON THEM.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You will defend, indemnify and hold us harmless from any third-party claim arising out of (a) your Customer Data, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) your use of the Service in a manner not authorised by these Terms.

13. Governing law

These Terms are governed by the laws of Malaysia. Any dispute arising from or relating to these Terms or the Service will be brought exclusively in the courts of Malaysia, and the parties submit to the personal jurisdiction of those courts.

14. Changes

We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms can be sent to [email protected].